Duplicate file logger won't install

Hi, I've had this for almost a year. I just renewed it but I haven't installed it. I'm just trying to install it now and I'm getting this error message.

If you any ideas how I can get this installed please?

Thanks

could you check your system logs in the acp and look for the category 'phar' for the exception message the installer/upgrader is throwing, cause the error on display is just a generic message from IPS and isn't really helpful. 

Changed Status from Pending to Waiting

Okay – I just tried to reinstall again and got the same message.

This time I checked the system log and I see that I got this message here:

 

Quote

Date/Time	Type	Message
22/02/20 09:35	phar	PharException (0) Extraction from phar "/tmp/php7BZmmV.tar" failed: Cannot extract "hooks/index.html" to "/srv/consume...

Quote

Thanks for taking such a rapid interest by the way.

Changed Status from Waiting to Work in Progress

Changed Status from Work in Progress to No Response

Changed Status from No Response to Work in Progress

Sorry, but it still isn't working

It would be very nice to get this working – but not as important as the keywords version clash.

Thanks

Changed Status from Work in Progress to Closed

Sorry, I don't know why the status of this thread has been changed to closed. The issue is still there – and I have to say that I'm a bit dismayed that we had no response from the developer.

 

its a automatic process the closing. 

this really is a server issue, php/apach (or nginx) can't set file permissions on the file. try deleting the directory for cjdml and extacting and uploading the files directly via ftp, then manually running the upgrade process. 

OK Thanks.

I have no idea what your are saying !!! - but I'll pass it on to our Webmaster and get back to you

Okay… Fixed and working now.

This can be marked as completed.

I still have another long-standing query open about the keywords.