I'm having difficulty installing version 3.2.5 over 3.2.2

Keyword tooltips

Hi, could you help.

We rely on your keyword tooltips app very heavily. We probably have at least a couple hundred or more configured going all over the place or with convoluted explanations. We've been running version – I think – 3.2.2 since about June and I just decided to upload and try out your latest version 3.2.5 on our test site. All of the existing keywords have stopped working. Luckily I kept an old version of your application and reinstall that and everything came back and started working again.

So it seems that for some reason rather there may be some incompatibility between your new version and the keywords which are configured with the old version. It's just too much work to have to go and reconfigure all of the old keywords again but I'd really like to use some of the new features and keep up to date.

Can you advise please.

Thanks

any errors in the system log in the ACP for keywords?

Changed Status from Pending to Waiting

9 hours ago, Michael said:

any errors in the system log in the ACP for keywords?

Sorry to sound lame – but where would I find that?

2 minutes ago, BankFodder Cagger said:

Sorry to sound lame – but where would I find that?

no worries, IPS dev's must've liked hide and go seek as a kid  

Anyway I've clicked off the "system logs" and it simply says

Quote

There are no results to display.

Changed Status from Waiting to Work in Progress

Changed Status from Work in Progress to No Response

Still isn't working. I'd really like to get it sorted.

Hi, it's been quite a long time now. Is there any chance that we could address this problem please?