People with iPads do not see the menu

I have reports and the Devel tools show the same thing.  People with iPads do not see the menu, they just see a down arrow on the left side of where the menu is supposed to be.  Is there a way to get this resolved?

Thanks,

Steve K.

Correction, this is happening on a Safari browser on a Mac also. Not just iPad

Changed Status from Pending to Work in Progress

i only have an ipad to test on, when i test it was working on chrome but i didn't test on safari. hopefully if i've fixed it for the ipad's safari, it will also be fixed for max os x safari, as i don't own a mac. 

Changed Status from Work in Progress to Closed

Changed Fixed In to Next Version

tested it on my ipad, in landscape and portrait mode on safari, i couldn't reproduce the original issue. it might be theme/css related. i changed the way it determines if it needs to drop into more. its a little bit faster so hopefully it fixes it. 

I cleared all my css changes. tried disabling plugins and other application, but still having this problem on Safari and now Internet Explorer.  I am not sure what I need to look at.  

can you send me the link to your site?

i can't reproduce this on the default theme in safari, edge doesn't seem to have any issues with it (IE 11 is almost 4 years old, it is bound to have issues considering how fast the web evolves, what it looks like it is doing, is it executing cjmenu's more effect, before the page is fully rendered, i'll see what i can do about it, but no promises). 

https://www.bmw2002faq.com

i do not see a problem on your site either. Hoping we can figure this out as i really like the flexibility of the CJ Menu

On 8/16/2017 at 5:33 PM, steve k. said:

https://www.bmw2002faq.com

 

i do not see a problem on your site either. Hoping we can figure this out as i really like the flexibility of the CJ Menu

having a friend with a mac take a look, and grab me any relevant data he might see with what is happening there.

i am however not sure how to fix the IE issue, as it seems to be a problem with how IE 11 processes JS. 

could you send me your theme? feel free to PM me, as my friend can't duplicate it on the default skin.