Report reply DBSHQ 1 Posted June 18, 2019 (edited) Hi, I upgraded to version 4.4.4 of the Invision software on Sunday. Today I found out that nobody has been able to access the chat room since Sunday. I assume the two are linked... When visiting the chat room I get an error message: I assume this is an authentication or licensing problem so have just clicked the button to re-authenticate, but apparently that can take two hours. And if it's not that, it may be something else. Is it normal to have to re-authenticate after updating the core Invision software? I'm on Babble 2.7.6 My site is at http://forum.stockingshq.com Best wishes David Edited June 18, 2019 by DBSHQ Quote Share this comment Link to comment
Report reply DBSHQ 1 Posted June 18, 2019 Update... I've now upgraded to version 2.8.4 and re-entered the license details but still get: You've been disconnected from Babble, please refresh and try again! when trying to access the room. I went to the license page in the app and the details were blank, so I have re-entered and saved them and will now wait patiently for two hours with fingers firmly crossed... D. Quote Share this comment Link to comment
Report reply DBSHQ 1 Posted June 18, 2019 Well, four hours later and it's still not working. still getting the same message. Any ideas? Many thanks! Quote Share this comment Link to comment
Report reply Michael 263 Posted June 18, 2019 did you buy form the IPS market? if so, what is your name over there so i can check the key out. Quote Share this comment Link to comment
Report reply Michael 263 Posted June 18, 2019 never mind, i found you Quote Share this comment Link to comment
Report reply DBSHQ 1 Posted June 18, 2019 Perfect... I was just about to tell you 😉 Quote Share this comment Link to comment
Report reply Michael 263 Posted June 18, 2019 okay i sent you a PM here, let me know if it works Quote Share this comment Link to comment
Report reply DBSHQ 1 Posted June 18, 2019 Alas not. I've sent a reply. Quote Share this comment Link to comment
Report reply Michael 263 Posted June 23, 2019 Changed Status from Pending to ClosedChanged Fixed In to 2.8.5 Quote Share this comment Link to comment