Report reply BankFodder Cagger 0 Posted February 21, 2020 Keyword tooltips Hi, could you help. We rely on your keyword tooltips app very heavily. We probably have at least a couple hundred or more configured going all over the place or with convoluted explanations. We've been running version – I think – 3.2.2 since about June and I just decided to upload and try out your latest version 3.2.5 on our test site. All of the existing keywords have stopped working. Luckily I kept an old version of your application and reinstall that and everything came back and started working again. So it seems that for some reason rather there may be some incompatibility between your new version and the keywords which are configured with the old version. It's just too much work to have to go and reconfigure all of the old keywords again but I'd really like to use some of the new features and keep up to date. Can you advise please. Thanks Quote Share this comment Link to comment
Report reply Michael 263 Posted February 21, 2020 any errors in the system log in the ACP for keywords? Quote Share this comment Link to comment
Report reply Michael 263 Posted February 21, 2020 Changed Status from Pending to Waiting Quote Share this comment Link to comment
Report reply BankFodder Cagger 0 Posted February 22, 2020 9 hours ago, Michael said: any errors in the system log in the ACP for keywords? Sorry to sound lame – but where would I find that? Quote Share this comment Link to comment
Report reply Michael 263 Posted February 22, 2020 2 minutes ago, BankFodder Cagger said: Sorry to sound lame – but where would I find that? no worries, IPS dev's must've liked hide and go seek as a kid 1 Quote Share this comment Link to comment
Report reply BankFodder Cagger 0 Posted February 22, 2020 Anyway I've clicked off the "system logs" and it simply says Quote There are no results to display. Quote Share this comment Link to comment
Report reply Michael 263 Posted February 27, 2020 Changed Status from Waiting to Work in Progress 1 Quote Share this comment Link to comment
Report reply Guest Posted March 11, 2020 Changed Status from Work in Progress to No Response Quote Share this comment Link to comment
Report reply BankFodder Cagger 0 Posted March 12, 2020 Still isn't working. I'd really like to get it sorted. Quote Share this comment Link to comment
Report reply BankFodder Cagger 0 Posted March 12, 2020 Hi, it's been quite a long time now. Is there any chance that we could address this problem please? Quote Share this comment Link to comment