Service not working

Hi Michael,

I have just downloaded the 2.6.1 version and the chat is not working at all.

It fails to ever connect, and just has the Connecting... screen permanently there but never connects.

It is like this for all users.

Please advise.

are you using menu counts by chance? i thought i had this tracked down, but it appears to be linked to counts atm. 

Yes, I had this enabled.

I just did a test and turned off the option in Layouts > Enable Counts to off and cleared the forum cache, but it's still not working

Thanks for your help.

Just a note, it was connecting yesterday morning then suddenly stopped.  Although the connection was still taking a long time before, now it won't connect at all. 

yeah i thought it was the forcing websockets only, but now i am not sure. I've isolated it to it emitting the online list.  hopefully i can get it solved soon. 

I am not sure, but whatever was changed yesterday shortly after I posted the Connection issue has stopped the connection altogether.  If that helps.

It is an awesome application, we were really enjoying it up until it stopped.   Look forward to the fix  thanks again.

okay try it now. 

No love yet.

Cleared cache.  Still lagging on this:

where you located in the world? 

I am in Australia, but over 90% of my users are in the USA.

I've tried both nodes but predominantly the North American one.

Changed Status from Pending to Closed

Changed Fixed In to 2.6.2.2