User Reported Issues

Explain "blocks/freezes".....  I'm not sure I understand what you are referring to.

> well at some point chatting, I can no longer send messages, the return key no longer works, the send message button either, in all windows, the chat is kinda blocked or frozen and I need to restart the page. Got that several times today.

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keep loosing reverse chat order, whisper sounds not working, at some point cannot send messages with enter not the send button, chat blocks/freezes, have to reload it

I've also noticed that the order is rather glitchy.  Sometimes the first message will suddenly appear at the top, and then the next at the bottom, then continue there.  Very strange.  At least 15 users have complained about the ordering, not setting it, but the sudden change in order, particularly changing between chats.

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I can't get into chat at all. I click on it, and it just freezes up. Can someone help? Thank you

I get this from lots of users.  I am guessing that it is just the old version in cache on their machine.  Having them clear cache/cookies usually fixes issue, though a few claim that it has not.

 

On 6/8/2019 at 6:10 PM, SMen said:

Explain "blocks/freezes".....  I'm not sure I understand what you are referring to.

> well at some point chatting, I can no longer send messages, the return key no longer works, the send message button either, in all windows, the chat is kinda blocked or frozen and I need to restart the page. Got that several times today.

_______________

keep loosing reverse chat order, whisper sounds not working, at some point cannot send messages with enter not the send button, chat blocks/freezes, have to reload it

I've also noticed that the order is rather glitchy.  Sometimes the first message will suddenly appear at the top, and then the next at the bottom, then continue there.  Very strange.  At least 15 users have complained about the ordering, not setting it, but the sudden change in order, particularly changing between chats.

i believe this has to do with the "return" from idle function, as i tried for awhile today to try to reproduce either one of these and not able to, but i had notice some funky issues when returning from idle. i've got a lot of little tiny fixes coming in 2.8.5

 

On 6/8/2019 at 6:10 PM, SMen said:

I can't get into chat at all. I click on it, and it just freezes up. Can someone help? Thank you

I get this from lots of users.  I am guessing that it is just the old version in cache on their machine.  Having them clear cache/cookies usually fixes issue, though a few claim that it has not.

are these ipad users? making websocket connect can be a bit cpu intensive, with older ipads/iphones it appears to "lock up" and/or "freeze" but it can take a bit (i've noticed on my ipad mini 2, it can take up to 30 seconds).  I'd imagine the same thing can happen on slower/older android tablets/phones as well. 

Changed Status from Pending to Can't Reproduce

Changed Fixed In to Next Version

On 6/9/2019 at 10:10 PM, Michael said:

are these ipad users?

All of the ones that reported are Windows users.

On 6/13/2019 at 11:51 AM, SMen said:

All of the ones that reported are Windows users.

I have a 8 core/16 thread desktop and a 6 core/12 thread laptop. i pulled out my old lenovo laptop which is a dual core and noticed this similar issue, but after about 30 seconds it cleared up and started working. 

I've added some callbacks to the javascript in 2.8.5 so hopefully it lessens cpu intensity a bit. 

Several of my users, and myselve on Iphone and PC has an issue when they send messages with enter button. The Send message button get greyed out and everything freezes. Only way to get the page running is a refresh.

This is not happeing always, but sometime, and is very hard to reproduce also. Sometime often.. Might be something with Idle to do as metioned..

might be some legacy code from 2.7 that is interfering that i missed or didn't update. the babble controller is like 1600 lines of code  

nothing in the controller is jumping out at me that could be causing this issue and i can't seem to duplicate it. if you could maybe capture me what the browser console is reporting the next time it happens. it sounds like a disconnect is happening, but the disconnect screen isn't showing up. 

reverse order still doesn't work correctly in the newest version specifically in the widget

 

If you select reverse order in ACP it seems to be ignored somehow and if you correct it as user the order al gets messed up.

 

It can be fixed if you add to babbleWidget.php after line 153:

 

                $sortedMessages = [];
                if ( Member::loggedIn()->getSetting( 'babble_reverse_order' ) === true ) {
                    foreach ( $messages as $message ) {
                        $sortedMessages[] = $message;
                    }
                    $messages = array_reverse( $sortedMessages );
                }

 

Hope this can be fixed in an official version so the widget works correctly

 

Edited June 28, 2019 by Joriz